Serviceology for Services 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings /
Serviceology for Services 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings / [electronic resource] :
edited by Yoshinori Hara, Dimitris Karagiannis.
- 1st ed. 2017.
- XV, 237 p. 87 illus. online resource.
- Programming and Software Engineering, 10371 2945-9168 ; .
- Programming and Software Engineering, 10371 .
Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
9783319612409
10.1007/978-3-319-61240-9 doi
Software engineering.
Application software.
Electronic data processing--Management.
Business information services.
Computer networks .
Information storage and retrieval systems.
Software Engineering.
Computer and Information Systems Applications.
IT Operations.
IT in Business.
Computer Communication Networks.
Information Storage and Retrieval.
QA76.758
005.1
Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
9783319612409
10.1007/978-3-319-61240-9 doi
Software engineering.
Application software.
Electronic data processing--Management.
Business information services.
Computer networks .
Information storage and retrieval systems.
Software Engineering.
Computer and Information Systems Applications.
IT Operations.
IT in Business.
Computer Communication Networks.
Information Storage and Retrieval.
QA76.758
005.1