Strategy maps : converting intangible assets into tangible outcomes
Kaplan, Robert S.
Strategy maps : converting intangible assets into tangible outcomes by Robert S. Kaplan and David P. Norton. - Boston : Harvard Business School Press, ©2004. - xviii, 454 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Part 1: Overview
Strategy maps Value-Creating Process
Operations management processes
Customer management processes
Innovation processes
Regulatory and social processes Part 3: Intangible assets
Aligning intangible assets to enterprise strategy
Human capital readiness
Information capital readiness
Organization capital readiness Part 4: Building Strategies and Strategy Maps
Customizing your strategy map to your strategy
Planning the campaign
Private-sector organizations
Public-sector organizations
Nonprofit organizations.
9781591391340
Strategic planning.
Intangible property
Human capital.
Management.
658.4 / KAP-S
Strategy maps : converting intangible assets into tangible outcomes by Robert S. Kaplan and David P. Norton. - Boston : Harvard Business School Press, ©2004. - xviii, 454 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Part 1: Overview
Strategy maps Value-Creating Process
Operations management processes
Customer management processes
Innovation processes
Regulatory and social processes Part 3: Intangible assets
Aligning intangible assets to enterprise strategy
Human capital readiness
Information capital readiness
Organization capital readiness Part 4: Building Strategies and Strategy Maps
Customizing your strategy map to your strategy
Planning the campaign
Private-sector organizations
Public-sector organizations
Nonprofit organizations.
9781591391340
Strategic planning.
Intangible property
Human capital.
Management.
658.4 / KAP-S