Exploring Service Science (Record no. 184974)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 06041nam a22006135i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 978-3-030-38724-2 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | DE-He213 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240423130107.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr nn 008mamaa |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 200107s2020 sz | s |||| 0|eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9783030387242 |
| -- | 978-3-030-38724-2 |
| 024 7# - OTHER STANDARD IDENTIFIER | |
| Standard number or code | 10.1007/978-3-030-38724-2 |
| Source of number or code | doi |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | QA76.76.A65 |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | UB |
| Source | bicssc |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | COM005000 |
| Source | bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | UX |
| Source | thema |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 005.3 |
| Edition number | 23 |
| 245 10 - TITLE STATEMENT | |
| Title | Exploring Service Science |
| Medium | [electronic resource] : |
| Remainder of title | 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings / |
| Statement of responsibility, etc | edited by Henriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. 2020. |
| 264 #1 - | |
| -- | Cham : |
| -- | Springer International Publishing : |
| -- | Imprint: Springer, |
| -- | 2020. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | XI, 400 p. 74 illus., 42 illus. in color. |
| Other physical details | online resource. |
| 336 ## - | |
| -- | text |
| -- | txt |
| -- | rdacontent |
| 337 ## - | |
| -- | computer |
| -- | c |
| -- | rdamedia |
| 338 ## - | |
| -- | online resource |
| -- | cr |
| -- | rdacarrier |
| 347 ## - | |
| -- | text file |
| -- | |
| -- | rda |
| 490 1# - SERIES STATEMENT | |
| Series statement | Lecture Notes in Business Information Processing, |
| International Standard Serial Number | 1865-1356 ; |
| Volume number/sequential designation | 377 |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Customer Experience -- Customer experience literature analysis based on bibliometry -- On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design -- Quality and efficiency evaluation of airlines services -- Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance -- Data Analytics in Service -- Collaborative Recommendations with Deep Feed-Forward Networks: an Approach to Service Personalization -- Empirical Analysis of Call Center Load & Service Level for Shift Planning -- Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-Method for Predicting Industrial Costs of Downtime -- Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime -- Real-Time Prediction of Market Basket Additions as a Way to Enhance Customer Service Levels -- Emerging Service Technologies -- Artificial IntelligenceTheory in Service Management -- Conceptualizing the Role of Blockchain Technology in Digital Platform Business -- Towards a Better Understanding of Smart Services- a Cross-Disciplinary Investigation -- Service robots in the hospitality industry: An exploratory literature review -- Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective -- Understanding the Impact of Artificial Intelligence on Services -- Service Design and Innovation -- Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption - The Case of Data-Driven Services -- Service Design for Business Process Reengineering -- The SDCS method: a new service design method for companies undergoing a servitization process -- Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study -- Upgrading the Data2Action framework: results deriving from ist application in the printing industry -- Service Ecosystems -- Tiers-Lieu for Services: An Exploratory Approach to Societal Progression -- A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety -- Benchmarking the metabolism of European Union countries to promote the continuous improvement of service ecosystems -- Ten Years Exploring Service Science: Looking Back to Move Forward -- The Digital Twin as a Service Enabler: from the Service Ecosystem to the Simulation Model -- Service Management -- Is there a relationship of interdependence between resilience, viability and competitiveness? Ditron Ltd. case-study -- Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture -- The Role of Error Management Culture and Leadership on Failures and Recovery in Services. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Application software. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Information technology |
| General subdivision | Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Quantitative research. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | User interfaces (Computer systems). |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Human-computer interaction. |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Computer and Information Systems Applications. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business IT Infrastructure. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Computer Application in Administrative Data Processing. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Data Analysis and Big Data. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | User Interfaces and Human Computer Interaction. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Nóvoa, Henriqueta. |
| Relator term | editor. |
| Relator code | edt |
| -- | http://id.loc.gov/vocabulary/relators/edt |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Drăgoicea, Monica. |
| Relator term | editor. |
| Relator code | edt |
| -- | http://id.loc.gov/vocabulary/relators/edt |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kühl, Niklas. |
| Relator term | editor. |
| Relator code | edt |
| -- | http://id.loc.gov/vocabulary/relators/edt |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | SpringerLink (Online service) |
| 773 0# - HOST ITEM ENTRY | |
| Title | Springer Nature eBook |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Display text | Printed edition: |
| International Standard Book Number | 9783030387235 |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Display text | Printed edition: |
| International Standard Book Number | 9783030387259 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Lecture Notes in Business Information Processing, |
| -- | 1865-1356 ; |
| Volume number/sequential designation | 377 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://doi.org/10.1007/978-3-030-38724-2">https://doi.org/10.1007/978-3-030-38724-2</a> |
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| -- | ZDB-2-LNB |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | eBooks-CSE-Springer |
No items available.