| 000 | 00870nam a22002537a 4500 | ||
|---|---|---|---|
| 003 | IIITD | ||
| 005 | 20230106165327.0 | ||
| 008 | 221228b xxu||||| |||| 00| 0 eng d | ||
| 040 | _aIIITD | ||
| 082 | _aREF CSE 2019 | ||
| 100 | _aGupta, Monika | ||
| 245 |
_aImproving software maintenance ticket resolution using process mining _cby Monika Gupta, Pankaj Jalote (advisor) and Alexander, Serebrenik, (advisor) |
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| 260 |
_aNew Delhi : _bIIIT-Delhi, _c©2019 |
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| 300 |
_axxvii, 193 p. ; _b29 cm. |
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| 500 | _aIncludes references | ||
| 650 | _aSoftware Maintenance | ||
| 650 | _aTicket Resolution | ||
| 650 | _aProcess Management | ||
| 650 | _aOrganizational Analysis | ||
| 700 |
_aJalote, Pankaj _eAdvisor |
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| 700 |
_aSerebrenik, Alexander _eAdvisor |
||
| 856 | _uhttps://shodhganga.inflibnet.ac.in:8443/jspui/handle/10603/435990 | ||
| 942 |
_2ddc _cTH |
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| 999 |
_c170836 _d170836 |
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