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008			140616s2015 enka e 001 0 eng d
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020			_a9788126554683
035			_a(OCoLC)ocn903889891
040			_aAU@ _beng _cAU@ _erda _dOCLCO _dILC _dCPP _dOCLCO _dYDXCP _dPHADU _dDLC
042			_alccopycat
050	0	0	_aHF5549.5.P35 _bM37 2015
082	0	4	_a658.401 _223 _bMAR-K
100	1		_aMarr, Bernard
245	1	0	_aKey performance indicators for dummies _cby Bernard Marr.
260			_aNew Delhi, _bWiley : _c©2015
300			_ax, 298 p. : _bill. ; _c23 cm.
490	1		_a--For dummies
500			_aIncludes index.
505	0		_tIntroduction _tPart I Getting started with key performance indicators _tPart II Implementing and using KPIs effectively _tPart III Developing financial KPIs _tPart IV Developing customer, sales and marketing KPIs _tPart V Developing operational and internal process KPIs _tPart VI Measuring your most important assets: developing HR and people KPIs _tPart VII The part of tens.
520			_aA complete guide to using KPIs to drive organisational performance Is your business on track to achieve success? Key Performance indicators For Dummies covers the essential KPIs that are useful to all kinds of businesses, and includes more than 100 different ways leaders can monitor and drive performance in their organisations. This book helps managers understand the crucial KPIs that should be implemented for all different aspects of the organisation,including financial performance, operational and internal processes, sales and marketing, customer satisfaction and more.Good KPIs should be unique to every business, as every business has different objectives. To meet this need, the book provides tools and templates that leaders can use to develop unique KPIs that best suit their particular organisation or industry. * Learn to design KPIs that are unique to your business and fit closely to your strategic objectives * Determine which KPI questions you should be asking to achieve the right insights for your business * Learn the specific KPIs that are appropriate for different business circumstances * Turn KPIs into deep insights by mastering related reporting and communications practices KPIs are a crucial part of every manager's toolkit, and are essential for helping to monitor the execution of business strategies and measure results. Key Performance Indicators For Dummies moves beyond a basic discussion of what KPIs are, and why they are needed to provide a complete guide for learning to design and use specific KPIs to drive organisational performance.
650		0	_aOrganizational effectiveness _xMeasurement.
650		0	_aPerformance standards _xManagement.
830		0	_a--For dummies.
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