000			02809nam a22003617a 4500
001			20228083
003			IIITD
005			20240922020003.0
008			171211s2018 mau 000 0 eng c
010			_a 2017051988
020			_a9781633696082
040			_aIIITD _beng _cMH _erda _dDLC
042			_apcc
050	0	0	_aHD42 _b.D43 2018
082	0	0	_a658.304 _bHAR-D
110			_aHarvard Business Review Press
245	0	0	_aDealing with difficult people
260			_aMassachusetts : _bHarvard Business Review Press, _c©2018
300			_aviii, 141 p. ; _c18 cm.
490			_aHBR emotional intelligence series
500			_aGerzon, Mark. contains (work) To resolve a conflict, first decide.Weeks, Holly. contains (work) Taking the stress out of stressful conversations.Schwartz, Tony, 1952-. contains (work) Secret to dealing with difficult people.Gallo, Amy. contains (work) How to deal with a mean colleague.Gallo, Amy. contains (work) How to deal with a passive-aggressive colleague.Knight, Rebecca. contains (work) How to work with someone who's always stressed out.Kislik, Liz. contains (work) How to manage someone who thinkgs everything is urgent.Kets de Vries, Manfred F. R. contains (work) Do you hate your boss?
504			_aIncludes index.
505			_t1. To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon _t2. Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks _t3. The secret to dealing with difficult people: it's about you : three new lenses to try on / Tony Schwartz _t4. How to deal with a mean colleague: stand up for yourself / Amy Gallo _t5. How to deal with a mean colleague: stand up for yourself / Amy Gallo _t6. How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight _t7. How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik _t8. Do you hate your boss?: managing up when personalities clash / Manfred F.R. Kets de Vries.
520			_aAt the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
650		0	_aConflict management.
650		0	_aProblem employees.
650		0	_aEmotional intelligence.
650		0	_aProblem solving.
650		0	_aWork _xPsychological aspects.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK _01
999			_c172188 _d172188