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020 _a9789811531187
_9978-981-15-3118-7
024 7 _a10.1007/978-981-15-3118-7
_2doi
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072 7 _aUKN
_2bicssc
072 7 _aCOM043000
_2bisacsh
072 7 _aUKN
_2thema
082 0 4 _a004.6
_223
245 1 0 _aServiceology for Services
_h[electronic resource] :
_b7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings /
_cedited by Takeshi Takenaka, Spring Han, Chieko Minami.
250 _a1st ed. 2020.
264 1 _aSingapore :
_bSpringer Nature Singapore :
_bImprint: Springer,
_c2020.
300 _aXI, 309 p. 119 illus., 80 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aCommunications in Computer and Information Science,
_x1865-0937 ;
_v1189
505 0 _aHospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation.
520 _aThis book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
650 0 _aComputer networks .
650 0 _aUser interfaces (Computer systems).
650 0 _aHuman-computer interaction.
650 0 _aBusiness.
650 0 _aManagement science.
650 0 _aIndustrial Management.
650 0 _aApplication software.
650 0 _aSoftware engineering.
650 1 4 _aComputer Communication Networks.
650 2 4 _aUser Interfaces and Human Computer Interaction.
650 2 4 _aBusiness and Management.
650 2 4 _aIndustrial Management.
650 2 4 _aComputer and Information Systems Applications.
650 2 4 _aSoftware Engineering.
700 1 _aTakenaka, Takeshi.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aHan, Spring.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aMinami, Chieko.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
710 2 _aSpringerLink (Online service)
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9789811531170
776 0 8 _iPrinted edition:
_z9789811531194
830 0 _aCommunications in Computer and Information Science,
_x1865-0937 ;
_v1189
856 4 0 _uhttps://doi.org/10.1007/978-981-15-3118-7
912 _aZDB-2-SCS
912 _aZDB-2-SXCS
942 _cSPRINGER
999 _c173407
_d173407