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024 | 7 |
_a10.1007/978-981-15-3118-7 _2doi |
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_aServiceology for Services _h[electronic resource] : _b7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings / _cedited by Takeshi Takenaka, Spring Han, Chieko Minami. |
250 | _a1st ed. 2020. | ||
264 | 1 |
_aSingapore : _bSpringer Nature Singapore : _bImprint: Springer, _c2020. |
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300 |
_aXI, 309 p. 119 illus., 80 illus. in color. _bonline resource. |
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336 |
_atext _btxt _2rdacontent |
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337 |
_acomputer _bc _2rdamedia |
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_aonline resource _bcr _2rdacarrier |
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_atext file _bPDF _2rda |
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490 | 1 |
_aCommunications in Computer and Information Science, _x1865-0937 ; _v1189 |
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505 | 0 | _aHospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation. | |
520 | _aThis book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation. | ||
650 | 0 | _aComputer networks . | |
650 | 0 | _aUser interfaces (Computer systems). | |
650 | 0 | _aHuman-computer interaction. | |
650 | 0 | _aBusiness. | |
650 | 0 | _aManagement science. | |
650 | 0 | _aIndustrial Management. | |
650 | 0 | _aApplication software. | |
650 | 0 | _aSoftware engineering. | |
650 | 1 | 4 | _aComputer Communication Networks. |
650 | 2 | 4 | _aUser Interfaces and Human Computer Interaction. |
650 | 2 | 4 | _aBusiness and Management. |
650 | 2 | 4 | _aIndustrial Management. |
650 | 2 | 4 | _aComputer and Information Systems Applications. |
650 | 2 | 4 | _aSoftware Engineering. |
700 | 1 |
_aTakenaka, Takeshi. _eeditor. _4edt _4http://id.loc.gov/vocabulary/relators/edt |
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700 | 1 |
_aHan, Spring. _eeditor. _4edt _4http://id.loc.gov/vocabulary/relators/edt |
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700 | 1 |
_aMinami, Chieko. _eeditor. _4edt _4http://id.loc.gov/vocabulary/relators/edt |
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710 | 2 | _aSpringerLink (Online service) | |
773 | 0 | _tSpringer Nature eBook | |
776 | 0 | 8 |
_iPrinted edition: _z9789811531170 |
776 | 0 | 8 |
_iPrinted edition: _z9789811531194 |
830 | 0 |
_aCommunications in Computer and Information Science, _x1865-0937 ; _v1189 |
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856 | 4 | 0 | _uhttps://doi.org/10.1007/978-981-15-3118-7 |
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