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020 _a9783658295806
_9978-3-658-29580-6
024 7 _a10.1007/978-3-658-29580-6
_2doi
050 4 _aQA75.5-76.95
072 7 _aUY
_2bicssc
072 7 _aCOM000000
_2bisacsh
072 7 _aUY
_2thema
082 0 4 _a004
_223
100 1 _aDaiberl, Christofer F.
_eauthor.
_4aut
_4http://id.loc.gov/vocabulary/relators/aut
245 1 0 _aDriving Networked Service Productivity
_h[electronic resource] /
_cby Christofer F. Daiberl.
250 _a1st ed. 2020.
264 1 _aWiesbaden :
_bSpringer Fachmedien Wiesbaden :
_bImprint: Springer Gabler,
_c2020.
300 _aXXI, 264 p. 42 illus.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aMarkt- und Unternehmensentwicklung Markets and Organisations,
_x2945-8803
505 0 _aThe concepts of networked service delivery and networked service productivity -- Approaches for improving productivity from a network perspective -- The networked service productivity improvement technique -- Design principles for improving networked service productivity. .
520 _aChristofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world. Contents The concepts of networked service delivery and networked service productivity Approaches for improving productivity from a network perspective The networked service productivity improvement technique Design principles for improving networked service productivity Target Groups Researchers and students in the field of service management and information systems Service managers and practitioners aiming to enhance the productivity of networked service offerings The Author Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation. .
650 0 _aComputer science.
650 1 4 _aComputer Science.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9783658295790
776 0 8 _iPrinted edition:
_z9783658295813
830 0 _aMarkt- und Unternehmensentwicklung Markets and Organisations,
_x2945-8803
856 4 0 _uhttps://doi.org/10.1007/978-3-658-29580-6
912 _aZDB-2-SCS
912 _aZDB-2-SXCS
942 _cSPRINGER
999 _c184437
_d184437