| 000 | 00760cam a22002658i 4500 | ||
|---|---|---|---|
| 001 | 19846040 | ||
| 003 | IIITD | ||
| 005 | 20240829020004.0 | ||
| 008 | 170727s2017 enk b 001 0 eng | ||
| 010 | _a2017022582 | ||
| 020 | _a9781472572585 | ||
| 040 | _aDLC | ||
| 082 |
_a658.812 _bPEN-I |
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| 100 | 1 | _aPenin, Lara. | |
| 245 | 1 | 3 |
_aAn introduction to service design _cby Lara Penin. |
| 260 |
_aNew York : _bBloomsbury, _c©2017. |
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| 300 |
_a342 p. : _bill. ; _c24cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aService industries. | |
| 650 | 0 | _aDigital Services | |
| 650 | 0 | _aDesigning for services | |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK _03 |
||
| 999 |
_c25413 _d25413 |
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