Improving software maintenance ticket resolution using process mining
Gupta, Monika
Improving software maintenance ticket resolution using process mining by Monika Gupta, Pankaj Jalote (advisor) and Alexander, Serebrenik, (advisor) - New Delhi : IIIT-Delhi, ©2019 - xxvii, 193 p. ; 29 cm.
Includes references
Software Maintenance
Ticket Resolution
Process Management
Organizational Analysis
REF CSE 2019
Improving software maintenance ticket resolution using process mining by Monika Gupta, Pankaj Jalote (advisor) and Alexander, Serebrenik, (advisor) - New Delhi : IIIT-Delhi, ©2019 - xxvii, 193 p. ; 29 cm.
Includes references
Software Maintenance
Ticket Resolution
Process Management
Organizational Analysis
REF CSE 2019