Improving software maintenance ticket resolution using process mining (Record no. 170836)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00870nam a22002537a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | IIITD |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230106165327.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221228b xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | IIITD |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | REF CSE 2019 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gupta, Monika |
| 245 ## - TITLE STATEMENT | |
| Title | Improving software maintenance ticket resolution using process mining |
| Statement of responsibility, etc | by Monika Gupta, Pankaj Jalote (advisor) and Alexander, Serebrenik, (advisor) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi : |
| Name of publisher, distributor, etc | IIIT-Delhi, |
| Date of publication, distribution, etc | ©2019 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxvii, 193 p. ; |
| Other physical details | 29 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes references |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Software Maintenance |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Ticket Resolution |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Process Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Organizational Analysis |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jalote, Pankaj |
| Relator term | Advisor |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Serebrenik, Alexander |
| Relator term | Advisor |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | https://shodhganga.inflibnet.ac.in:8443/jspui/handle/10603/435990 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not for loan | Computer Science and Engineering | IIITD | IIITD | Reference | 28/12/2022 | REF CSE 2019 | TH0104 | 28/12/2022 | 28/12/2022 | Thesis |