Dealing with difficult people
Dealing with difficult people
- Massachusetts : Harvard Business Review Press, ©2018
- viii, 141 p. ; 18 cm.
- HBR emotional intelligence series .
Gerzon, Mark. contains (work) To resolve a conflict, first decide.Weeks, Holly. contains (work) Taking the stress out of stressful conversations.Schwartz, Tony, 1952-. contains (work) Secret to dealing with difficult people.Gallo, Amy. contains (work) How to deal with a mean colleague.Gallo, Amy. contains (work) How to deal with a passive-aggressive colleague.Knight, Rebecca. contains (work) How to work with someone who's always stressed out.Kislik, Liz. contains (work) How to manage someone who thinkgs everything is urgent.Kets de Vries, Manfred F. R. contains (work) Do you hate your boss?
Includes index.
1. To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon 2. Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks 3. The secret to dealing with difficult people: it's about you : three new lenses to try on / Tony Schwartz 4. How to deal with a mean colleague: stand up for yourself / Amy Gallo 5. How to deal with a mean colleague: stand up for yourself / Amy Gallo 6. How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight 7. How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik 8. Do you hate your boss?: managing up when personalities clash / Manfred F.R. Kets de Vries.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
9781633696082
2017051988
Conflict management.
Problem employees.
Emotional intelligence.
Problem solving.
Work--Psychological aspects.
HD42 / .D43 2018
658.304 / HAR-D
Gerzon, Mark. contains (work) To resolve a conflict, first decide.Weeks, Holly. contains (work) Taking the stress out of stressful conversations.Schwartz, Tony, 1952-. contains (work) Secret to dealing with difficult people.Gallo, Amy. contains (work) How to deal with a mean colleague.Gallo, Amy. contains (work) How to deal with a passive-aggressive colleague.Knight, Rebecca. contains (work) How to work with someone who's always stressed out.Kislik, Liz. contains (work) How to manage someone who thinkgs everything is urgent.Kets de Vries, Manfred F. R. contains (work) Do you hate your boss?
Includes index.
1. To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon 2. Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks 3. The secret to dealing with difficult people: it's about you : three new lenses to try on / Tony Schwartz 4. How to deal with a mean colleague: stand up for yourself / Amy Gallo 5. How to deal with a mean colleague: stand up for yourself / Amy Gallo 6. How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight 7. How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik 8. Do you hate your boss?: managing up when personalities clash / Manfred F.R. Kets de Vries.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
9781633696082
2017051988
Conflict management.
Problem employees.
Emotional intelligence.
Problem solving.
Work--Psychological aspects.
HD42 / .D43 2018
658.304 / HAR-D