MARC details
| 000 -LEADER |
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| fixed length control field |
02809nam a22003617a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
20228083 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
IIITD |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240922020003.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
171211s2018 mau 000 0 eng c |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2017051988 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781633696082 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
IIITD |
| Language of cataloging |
eng |
| Transcribing agency |
MH |
| Description conventions |
rda |
| Modifying agency |
DLC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
HD42 |
| Item number |
.D43 2018 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.304 |
| Item number |
HAR-D |
| 110 ## - MAIN ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Harvard Business Review Press |
| 245 00 - TITLE STATEMENT |
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| Title |
Dealing with difficult people |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Massachusetts : |
| Name of publisher, distributor, etc |
Harvard Business Review Press, |
| Date of publication, distribution, etc |
©2018 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
viii, 141 p. ; |
| Dimensions |
18 cm. |
| 490 ## - SERIES STATEMENT |
|---|
| Series statement |
HBR emotional intelligence series |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Gerzon, Mark. contains (work) To resolve a conflict, first decide.Weeks, Holly. contains (work) Taking the stress out of stressful conversations.Schwartz, Tony, 1952-. contains (work) Secret to dealing with difficult people.Gallo, Amy. contains (work) How to deal with a mean colleague.Gallo, Amy. contains (work) How to deal with a passive-aggressive colleague.Knight, Rebecca. contains (work) How to work with someone who's always stressed out.Kislik, Liz. contains (work) How to manage someone who thinkgs everything is urgent.Kets de Vries, Manfred F. R. contains (work) Do you hate your boss? |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Title |
1. To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon |
| -- |
2. Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks |
| -- |
3. The secret to dealing with difficult people: it's about you : three new lenses to try on / Tony Schwartz |
| -- |
4. How to deal with a mean colleague: stand up for yourself / Amy Gallo |
| -- |
5. How to deal with a mean colleague: stand up for yourself / Amy Gallo |
| -- |
6. How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight |
| -- |
7. How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik |
| -- |
8. Do you hate your boss?: managing up when personalities clash / Manfred F.R. Kets de Vries. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Conflict management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Problem employees. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Emotional intelligence. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Problem solving. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Work |
| General subdivision |
Psychological aspects. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
orignew |
| d |
1 |
| e |
ecip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Books |
| Koha issues (borrowed), all copies |
1 |
