Serviceology for Services 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings /
Serviceology for Services 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings / [electronic resource] :
edited by Takeshi Takenaka, Spring Han, Chieko Minami.
- 1st ed. 2020.
- XI, 309 p. 119 illus., 80 illus. in color. online resource.
- Communications in Computer and Information Science, 1189 1865-0937 ; .
- Communications in Computer and Information Science, 1189 .
Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation.
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
9789811531187
10.1007/978-981-15-3118-7 doi
Computer networks .
User interfaces (Computer systems).
Human-computer interaction.
Business.
Management science.
Industrial Management.
Application software.
Software engineering.
Computer Communication Networks.
User Interfaces and Human Computer Interaction.
Business and Management.
Industrial Management.
Computer and Information Systems Applications.
Software Engineering.
TK5105.5-5105.9
004.6
Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation.
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
9789811531187
10.1007/978-981-15-3118-7 doi
Computer networks .
User interfaces (Computer systems).
Human-computer interaction.
Business.
Management science.
Industrial Management.
Application software.
Software engineering.
Computer Communication Networks.
User Interfaces and Human Computer Interaction.
Business and Management.
Industrial Management.
Computer and Information Systems Applications.
Software Engineering.
TK5105.5-5105.9
004.6