Complaint management excellence :
Cook, Sarah.
Complaint management excellence : creating customer loyalty through service recovery Sarah Cook. - New Delhi : Kogan page Limited, c2012. - ix, 192 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780749465308
2011045182
Consumer complaints.
Customer loyalty.
Customer services.
HF5415.52 / .C66 2012
658.812 / COO-C
Complaint management excellence : creating customer loyalty through service recovery Sarah Cook. - New Delhi : Kogan page Limited, c2012. - ix, 192 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780749465308
2011045182
Consumer complaints.
Customer loyalty.
Customer services.
HF5415.52 / .C66 2012
658.812 / COO-C