Complaint management excellence : creating customer loyalty through service recovery
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 9780749465308
- 658.812 23 COO-C
- HF5415.52 .C66 2012
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
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IIITD General Stacks | Management | 658.812 COO-C (Browse shelf(Opens below)) | Available | 004131 |
Total holds: 0
Includes bibliographical references and index.
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