Having difficult conversations

By: Material type: TextTextSeries: HBR emotional intelligence seriesPublication details: Boston : Harvard Business Review Press, ©2025Description: ix, 163 p. ; 18 cmISBN:
  • 9798892790796
Subject(s): DDC classification:
  • 651.7 HAR-H
Contents:
1. How to handle difficult conversations at work
2. A game plan for having that discussion you put off
3. In the face of conflict, let your voice be heard
4. The best way to raise sensitive issues during a virtual meeting
5. How to control your emotions when things get heated
6. Have difficult conversations without burning bridges
7. You just had a tough discussion at work. Here's what to do next
8. Delivering challenging feedback as a manager
9. How to have hard talks with your boss
10. Don't let your brain's defense mechanisms thwart effective feedback
11. How leaders can discuss the undiscussables on their teams
12. Let employees have that heated dialogue
Summary: "There will be times in our careers when we face conversations that dredge up tough emotions. Our instinct may be to avoid them entirely or to meet criticism with defensiveness. But learning to effectively engage in challenging conversations can create opportunities to build stronger teams and organizations. Having Difficult Conversations explores how to use empathy and active listening to handle complicated discussions at work. You'll learn how to communicate productively under stress, offer and accept critical feedback, and ensure your team walks away from challenging conversations as a united front"--
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Books Books IIITD Library Corridor General 651.7 HAR-H (Browse shelf(Opens below)) Available 013653
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651.7 HAR-H Having difficult conversations

Includes index.

1. How to handle difficult conversations at work

2. A game plan for having that discussion you put off

3. In the face of conflict, let your voice be heard

4. The best way to raise sensitive issues during a virtual meeting

5. How to control your emotions when things get heated

6. Have difficult conversations without burning bridges

7. You just had a tough discussion at work. Here's what to do next

8. Delivering challenging feedback as a manager

9. How to have hard talks with your boss

10. Don't let your brain's defense mechanisms thwart effective feedback

11. How leaders can discuss the undiscussables on their teams

12. Let employees have that heated dialogue

"There will be times in our careers when we face conversations that dredge up tough emotions. Our instinct may be to avoid them entirely or to meet criticism with defensiveness. But learning to effectively engage in challenging conversations can create opportunities to build stronger teams and organizations. Having Difficult Conversations explores how to use empathy and active listening to handle complicated discussions at work. You'll learn how to communicate productively under stress, offer and accept critical feedback, and ensure your team walks away from challenging conversations as a united front"--

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