Complaint management excellence : creating customer loyalty through service recovery
Material type: TextPublication details: New Delhi : c2012. Kogan page Limited,Description: ix, 192 p. : ill. ; 24 cmISBN:- 9780749465308
- 658.812 23 COO-C
- HF5415.52 .C66 2012
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Books | IIITD General Stacks | Management | 658.812 COO-C (Browse shelf(Opens below)) | Available | 004131 |
Total holds: 0
Browsing IIITD shelves, Shelving location: General Stacks, Collection: Management Close shelf browser (Hides shelf browser)
658.8002 HAG-N Net gain : | 658.802 AND-L The longer long tail : | 658.81 HEI-N The new strategic selling : | 658.812 COO-C Complaint management excellence : | 658.816 SHY-H How to price : | 658.827 JON-B Branding : | 658.83 AAK-M Marketing research |
Includes bibliographical references and index.
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